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[Google Scholar] Mehta, N., Verma, P., & Seth, N. Total quality management implementation in engineering education in India: An interpretive structural modeling approach.
As we can say that adoption of total quality management in education can ascertain more effective institutional change with success.
As a result, this research proposed a theory which is obtained from TQM like institutional change environment, sustainable success, and innovation which express the relationship between the educational institutions and the role of total quality management.
Excellence in service: An empirical study of the UAE banking sector.
Developing a generic model for total quality management in higher education in Saudi Arabia. [Google Scholar] Bayraktar, E., Tatoglu, E., & Zaim, S. An instrument for measuring the critical factors of TQM in Turkish higher education.
Middle East Journal of Scientific Research, 15(1), 61–74.
Critical success factors of TQM and its impact on increased service quality: A case from service sector of Pakistan.
International Journal of Productivity and Quality Management, 11(1), 29–56.
Development and validation of an instrument for measuring critical success factors (CSFs) of technical education-a tqm approach.
International Journal of Productivity and Quality Management, 5(4), 473–492.
Total quality management in higher education institutions: Challenges and future directions.