Quality Problem Solving

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This is a simple but powerful tool for cutting quickly through the outward symptoms of a problem to reveal its underlying causes, so that you can deal with it once and for all.

" a few more times before you get to the root of the problem.

In other cases, you may reach this point before you ask your fifth "Why? As you work through your chain of questions, you may find that someone has failed to take a necessary action.

The tool's simplicity gives it great flexibility, too, and 5 Whys combines well with other methods and techniques, such as Root Cause Analysis quality improvement methodology.

The model follows a very simple seven-step process: Gather together people who are familiar with the specifics of the problem, and with the process that you're trying to fix.


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