If this fails, only then would the employee call in a specialist repair technician.
In manufacturing, the machines that drive the enterprise are larger, but the same general rule holds true.
Even if a particular response is not successful, a record of the event allows the company to try a new approach when a similar problem arises. Page flags work well for indexing smaller pen and paper journals; for larger records, however, an easy to reference digital database is often a better option. Mueller is a Canadian who has been writing professionally since 2003.
Mueller's writing draws on his extensive experience in the private security field.
Strategic problem solving is a critical business skill, for both management and front-line workers.
For management, a large portion of strategic problem solving involves predicting problems that subordinates might encounter and documenting procedural solutions in advance, often through manuals or logic tree flowcharts.Problem solving is the essence of what leaders exist to do. As leaders, the goal is to minimize the occurrence of problems – which means we must be courageous enough to tackle them head-on before circumstances force our hand. We must be resilient in our quest to create and sustain momentum for the organization and people we serve.A few scripted potential outcomes give staff the tools they need to resolve customers' frustrations.Allowing the customer service agent to provide a small discount for affected customers who are particularly upset can resolve the remainder of complaints with minimal cost.Another dimension of strategic planning in management requires that a leader know the strengths and weaknesses of staff, assigning personnel to tasks that play to their personal strengths; for example, an outgoing staff member might do well in either customer service or maintenance, but putting him in customer service takes advantage of his communication skills.One of the best ways to teach creative problem solving is to train staff in the use of logic trees.But the reality of the workplace finds us dealing with people that complicate matters with their corporate politicking, self-promotion, power-plays and ploys, and envy.Silos, lack of budgets and resources, and many other random acts or circumstances also make it harder for people to be productive.In a manufacturing setting, strategic problem solving most often relates to troubleshooting minor equipment failures.Management, in consultation with the equipment provider, comes up with a time-effective plan for staff to respond to certain equipment failures.